As with all parts of your big day, you will want to know the details before committing to an order, so here we cover as many questions we think you may have when it comes to buying your wedding stationery.
We cover all the basics - first thoughts to end products - and hope you find an answer to any question you have in mind.
WHEN SHOULD I SEND OUT MY STATIONERY?
We would suggest Save the Dates go out 9 - 12 months and invitations go out 3 - 6 months before the big day. Ultimately the timeline will be up to you, taking into consideration destination / local weddings and factoring in production time for your stationery.
HOW LONG WILL THEY TAKE TO MAKE?
We need a minimum of 7 weeks to design, print and hand finish your stationery before sending them to you. The ideal time to get in touch is around 3 months before you want to send your stationery out.
During the process we'll be sure to keep up-to-date with timescales and progress.
CAN WE ORDER SAMPLES?
Of course! We have handy little packs of our Tabby Collections filled with a small range of wedding stationery that we can offer including a sample of foiling, ready to ship out to you - visit our Etsy shop or get in touch if you'd like to purchase one. Although these cannot be personalised, they are perfect for checking the quality of our designs and prints.
HOW MANY DO WE NEED?
Once your guest list is finalised, we would recommend one invitation per individual, couple or household plus a few extra for any last minute additions or keepsakes, as reprinting small quantities is expensive.
IS THERE A MINIMUM ORDER VALUE?
Yes, on most items we have a minimum of 20. On the day stationery can be more flexible and smaller orders can be accepted.
WHAT ARE YOUR PAYMENT TERMS?
Purchases for sample packs and thank you cards can be made through email or Etsy where the full amount is required.
For collections and bespoke orders, a non-refundable booking fee of £100 must be paid before design work can commence. This confirms and secures our services. The remaining balance will need to be paid in full before final printing commences.
Payment can be made by cash or bank transfer. Please note that we do not accept cheques.
HOW CAN I TELL YOU WHAT NEEDS TO BE WRITTEN?
Once you have confirmed your order, we'll be in touch to get all your details for customising your stationery. We have a handy wording guide that we can send you if you need help putting together your invitation wording.
WHAT CAN I CUSTOMISE FROM THE TABBY COLLECTIONS?
All text is customisable. Certain design options are available for some of the collections - these are noted in each of the collection pages. Further changes to the design (e.g. font changes) may be subject to an additional fee.
CAN I PERSONALISE MY INVITATION IN A DIFFERENT LANGUAGE?
Yes, you can - although we cannot take responsibility for any errors once the order has been approved through a digital proof. It would always be worthwhile to have your artwork checked by someone who is fluent in the specified language.
WILL I GET A PROOF?
Yes, before any artwork is sent to print we will be in touch with a digital proof that has to be signed off by you.
ARE ENVELOPES INCLUDED?
Yes, colour or kraft envelopes are included within the price for save the dates, invitations and thank you cards. Standard white or kraft envelopes are included with RSVP cards.
HOW LONG WILL DELIVERY TAKE?
Generally you can expect to receive your items within 7 working days from shipping date within the UK. Items are posted using Royal Mail 2nd Class Signed For or couriered by DPD local.
Times for international delivery will vary, please contact us with your details and we can look into ETAs.
HOW MUCH WILL DELIVERY COST?
We offer free shipping for orders over £100 within the UK. For orders under, shipping costs are calculated based on the number and type of products you order.
Alternatively if you are based in Glasgow and would prefer to collect your stationery in person, please contact us to arrange.
For international orders, please get in touch and we will look into pricing and get back to you with a quote.
DO YOU SHIP INTERNATIONALLY?
We do, although extra shipping charges will have to be added to ensure tracking is included. Two Tabbies are not responsible for lost or stolen packages and we are not accountable for any customs or duty fees that may incur.
CAN I RETURN MY STATIONERY?
Because each item is customised and approved before going to print, we unfortunately cannot accept returns. We will always make sure you are happy and that your stationery is to your standards through the proof process before sending to print.
Please let us know immediately if your stationery has been damaged during delivery and we'll do everything possible to rectify it.